Frequently asked questions
Welcome to our FAQ section, where you can find answers to common questions about hair loss, scalp care, hair treatments, hair products and promotions in Singapore.
Many customers assume that scalp analysis can definitively identify the cause of hair loss or scalp problems. While scalp analysis is a useful visual assessment, it is not a medical diagnosis. It can help identify visible scalp conditions such as clogged pores, excess oil, dryness or dandruff, but these observations may be symptoms rather than the underlying cause of hair loss or other scalp concerns.
When starting a new hair treatment or scalp care product, consistency and patience are important. We generally recommend allowing around 3 to 6 months to assess changes, as the hair growth cycle takes time and visible improvements may not happen immediately.
Maintaining a healthy scalp is also part of a consistent overall hair care routine. Just like caring for a plant requires the right balance of water, sunlight and nutrients, healthy hair growth can be supported by proper scalp care, balanced nutrition and healthy lifestyle habits.
Below, we have compiled frequently asked questions about our scalp treatments, hair loss treatments, hair care products, treatment process, package validity, appointment booking and promotions. Browse the sections below to find the information you need before your visit or purchase.
Treatment-Related Questions
Why choose Bee Choo Origin Herbal Hair Treatment?
With over 20 years of experience, we proudly stand as one of the pioneers in providing herbal haircare. We have performed more than 1.5 million treatments for our esteemed customers. Our long-standing expertise and track record make us the trusted choice for your haircare needs. Our signature herbal pastes are freshly prepared in our ISO and GMP certified factory to ensure freshness and quality. The precious herbs are cooked and extracted for hours in order to bring out the nutrients from the herbs which are essential in bringing back the health of your scalp. Bee Choo Origin has been a multi-award winning crowd favorite brand and we have been featured on various media platforms such as Beauty Insider, Daily Vanity, Honeycombers, Zaobao, Wanbao, Shin Min Newspaper, Channel 8 and Channel U.
How often should I come for treatment?
You should treat your hair once every 3-4 weeks depending on your hair conditions. For those with very oily scalp and severe hair loss problem, you should treat your hair every 1-2 weeks for the first 2 months to benefit from the intensive herbal reconditioning. Subsequently, you may treat your hair once every 2-3 weeks for another 2 months. Thereafter, you may follow our normal recommendation of treating your hair once every 3-4 weeks.
What are the benefits of the treatment?
Our treatment is a deep cleansing treatment for the scalp which can helps to unclog pores, getting rid of excess sebum, dandruff particle as well as the shed skin cell from follicles. It also delivers great amount of nutrients and leave them directly on the scalp for the scalp to absorb. This helps in strengthen the scalp condition which can also help in producing healthier and stronger hair. We have two kind of herbal treatment, the first kind is our signature herbal hair treatment which also helps with covering the white hair by dying them reddish-orange. If you prefer a non-colored version, go ahead and opt for the colorless version of our signature treatment which is call the colorless herbal hair treatment.
Do I need herbal treatment?
Regular scalp care is important for us to maintain a healthy scalp environment which can help to promote healthy and strong hair growth and it can also help reduce scalp issues. Our herbal treatment is a form of scalp maintenance which if done regularly can help to improve on scalp condition, increase hair growth, reduce hair fall and improve hair quality.
Is your treatment suitable for children?
Our herbal treatment is suitable for most ages. However as with all treatments or products used for children it should be supervised by a guardian and we will obtain the consent from the guardian as well.
Are your treatments 100% natural?
The Herbal Cream we used for the treatment is formulated with 100% precious Chinese herbs, and all natural herbal powder without adding any synthetic chemicals, preservatives and additives.
Is your treatment suitable for pregnant women?
We have many satisfied customers who are pregnant doing our treatment safely. However as medical conditions varies between each customer, we are not in the position to claim that everyone is suitable to go through the treatment while on their pregnancy. We advise you to check with your gynae for medical professional advice if you will be suitable for herbal treatment during your course of pregnancy.
Does your treatment consist of any alcohol?
Our herbal treatment routine includes application of ginger hair tonic on the scalp which consists of alcohol. However you may request to our main store staff for the non-alcohol version*
*Subject to availability in the store
What results can I expect from the treatment?
Results vary from person to person depending on his/her scalp and hair condition, 80% of our customer see results in 3-4 months time. They see a reduction of hair loss in the first month of treatment and growth of baby hair during the second and third month of treatment. The remaining 20% customers take longer time, usually about 6-7 months due to other factors such as stress and insufficient nutrients in the body that delayed the process of hair growth. It is important that with the treatment you also provide sufficient rest and try to relax to reduce stress coupled with balanced healthy diets with good proteins.
What are the ingredients for your treatments?
Our Herbal Cream contains precious Chinese Herbs used in many well-known Chinese traditional remedies such as Ginseng, Ling Zhi, Dang Gui, He Shou Wu and also many other all-natural herbal extract powders that have great benefits for the scalp and hair.
Before Your Visit
Do I need to wash my hair before visiting?
It is not necessary, as we will also provide hair wash after the treatment. Please make sure you do not have any hair gel or hair spray on before you come for the treatment. We also provide hair wash at SGD6 prior to treatment.
What should I wear for the visit?
It will be best to dress in dark color tops, as much as we try to avoid, sometimes accidents happen and we wouldn’t want to stain your top in any case! Also avoid wearing jewelry, such as necklaces or earrings during the treatment process, so there is no risk of losing them. If you happen to wear them, we advise to keep them in your bag before the start of the treatment.
How long is the treatment?
Treatment Duration
The duration of each treatment varies depending on the treatment selected and your hair length. We recommend setting aside sufficient time for the complete treatment process.
As a general guide, our herbal treatments typically require at least 75–90 minutes for the treatment process before the required waiting time. Customers are advised to allow additional time for the waiting period, which may vary depending on the treatment and desired result. Longer or thicker hair may also require more time.
The Dead Sea Mud Mineral Scalp Detox Mask generally takes around 60 minutes, although the duration may vary depending on individual scalp and hair conditions.
We recommend customers plan their appointment with some extra time to allow for the full treatment process without feeling rushed.
For more information about our treatments and what to expect, please visit our Services page.
How much are your services?
Our Herbal Hair Treatment pricing ranges from SGD40 – SGD78 depending on the hair length and thickness prior to the treatment.
Which treatments are available?
Our Scalp Treatment Options
Bee Choo Origin offers a range of treatments designed to address different hair and scalp needs. Our treatments include three herbal treatment options, each serving a different purpose, as well as our Dead Sea Mud Mineral Scalp Detox Mask for customers looking for deeper scalp cleansing.
Signature Coloured Herbal Treatment
Our Signature Coloured Herbal Treatment is our signature herbal treatment, providing natural-looking colour while caring for the hair and scalp. It is suitable for customers who want to cover white hair and achieve a warmer herbal colour outcome.
Colorless Herbal Treatment
The Colorless Herbal Treatment is suitable for customers who want the benefits of our herbal treatment without changing their existing hair colour. This treatment does not provide white hair coverage.
Darken Treatment
The Darken Treatment is designed to deepen the colour achieved from the Signature Coloured Herbal Treatment. It can be performed on the same day or within one week after the coloured treatment for customers who prefer a darker colour outcome.
Dead Sea Mud Mineral Scalp Detox Mask
The Dead Sea Mud Mineral Scalp Detox Mask is a deep-cleansing scalp treatment designed to help remove excess oil, dandruff, impurities and stubborn build-up from the scalp. It is especially suitable for customers experiencing an oily, itchy or flaky scalp, or those with accumulated scalp build-up. The mineral-rich Dead Sea Mud helps cleanse the scalp thoroughly, leaving it feeling cleaner, fresher and more refreshed.
Is scalp analysis chargeable?
We provide complimentary scalp analysis at all Bee Choo Origin outlets upon request. Complimentary scalp analysis is available from Monday – Friday excluding Public Holidays. Please kindly call us at 67423033 to arrange for a scalp analysis appointment prior to your visit.
Do you have private space for muslims?
Yes, all our main stores now have seats with privacy curtains* that cater for Muslim customers’ need for greater privacy. We can arrange the seats upon request. Please contact our store to reserve the privacy seat in advance so they can arrange it for you.
Note: Due to the store configuration, Jurong Outlet privacy curtain is only to cordon off a small area however due to walking corridor, other customers may still pass by the area, customer is not able to have high level of privacy.
Do you offer a free trial session?
Unfortunately, there is no free trial session.
Appointment Booking
Do I need to make an booking before visiting?
Appointment & Priority Queue System
We currently operate on a priority queue system. When you make an appointment online, your booking secures a queue number for you to be served at the outlet. Customers will be served according to the queue and appointment schedule, subject to the number of customers at the outlet at the time of their visit.
Our outlets generally operate by appointment, so we recommend making an appointment in advance to minimise waiting time and secure your place in the queue.
If you are nearby and would like to visit without an appointment, you may also pop by the outlet to check whether there are any available walk-in slots. Walk-in availability is subject to the day’s queue and outlet capacity, and we cannot guarantee that a slot will be available.
For the best experience, we recommend making an appointment ahead of your visit.
Why am I not receiving my booking confirmation email?
Appointment Confirmation Email
If you cannot find your appointment confirmation email, please check your spam or junk mail folder first. Also, make sure that you entered the correct email address when making your appointment through our website.
To help ensure that future appointment emails are delivered successfully, you may also add donotreply@appointy.com to your email contacts or whitelist it. This helps prevent your email system from accidentally blocking or filtering emails from our no-reply address.
If you still cannot find your confirmation email after checking these steps, you may WhatsApp or call us to confirm your appointment details or seek assistance.
How can I cancel and reschedule my booking?
You can reschedule or cancel the booking via the confirmation email link. There is a button to click “reschedule booking” or “cancel booking” on the below of the confirmation email. Please note that bookings can only be rescheduled or cancelled up to 1 hour prior to the booked time.
Do I have to wait even though I have an booking?
We will try to serve every customers as soon as we can, however it will be subjective to the manpower available in-store. Sometimes due to unexpected situation, there may be longer waiting time than usual. For our appointment it will be a priority queue system which you may book for a slot beforehand, without a valid queue number we may have to turn customers away from the store to prevent a overcrowding situation.
I am late for my booking!
Customers will generally be allowed a 10 minute grace period. If you arrive later than your appointment time more than 10 minutes, your booking will be cancelled and your slot will be released. Please note that for the last appointment of the day, we only allow a grace period of 15 minutes, beyond that we apologies we are unable to serve you, and will require that you reschedule your appointment to another time and day.
I am early for my booking!
If you are early and we have manpower available, we will serve you as soon as we can.
How long before my appointment should I arrive?
We request that you arrive 5 minutes before your scheduled time. Please expect some waiting time before you are served, we seek your kind patience.
After Your Visit
What should I take note of after my treatment?
- If you have just done a fresh treatment, we will recommend that for colored treatment you should use a dark colored towel to prevent any staining of color on your towel. The color may come off slightly for the first few days when the hair is wet so we will also avoid wearing white tee after your shower.
- Do avoid swimming for the first few days after your treatment
- Do avoid doing any chemical treatment such as rebonding, chemical coloring, or perm for the next three weeks from your treatment date
When is my next visit?
You should treat your hair once every 3-4 weeks depending on your hair condition. For those with very oily scalp and severe hair loss problems, you should treat your hair every 1-2 weeks for the first 2 months to benefit from the intensive herbal reconditioning. Subsequently, you may treat your hair once every 2-3 weeks for another 2 months. Thereafter, you may follow our normal recommendation of treating your hair once every 3-4 weeks.
Frequency will be advised to you after an in-person scalp assessment.
Why am I experiencing hair shedding after starting the treatment?
When starting a new scalp treatment, it is not uncommon to notice hair shedding that may have already been developing before the treatment began. Hair grows in cycles, and the hair we see shedding today may have entered its natural shedding phase several weeks or months earlier.
This means that hair shedding noticed after your first few treatments does not necessarily mean that the treatment has caused the hair fall. In many cases, it may simply coincide with the natural hair growth cycle.
We recommend observing your hair and scalp condition over time as you continue with your scalp care routine. If you experience persistent or significantly increased hair shedding, or develop symptoms such as redness, swelling, severe itching or other signs of an allergic reaction, please seek advice from a healthcare professional.
If you have any concerns about your hair or scalp after treatment, you may also WhatsApp or call us and our team will be happy to assist.
What if I experience some itchiness after the treatment?
If you experience mild itchiness after starting a new herbal treatment routine, it may be related to your scalp adjusting to a new treatment or routine. This may settle as your scalp becomes accustomed to the treatment.
However, everyone’s scalp responds differently. If the itchiness persists, becomes more noticeable, or you are unsure whether what you are experiencing is expected, please feel free to WhatsApp or call us. Our team can check in with you and advise you further.
If you experience more serious symptoms such as significant redness, swelling, pain or other signs of an allergic reaction, please discontinue use and seek advice from a healthcare professional.
Can I wash my hair after the treatment?
You may wash your hair after the Herbal Hair Treatment. However, we generally recommend waiting at least 4–5 hours after the treatment before washing your hair, as this allows the treatment to remain on the hair and scalp for longer.
If you experience discomfort or feel that you need to wash your hair earlier, it is perfectly fine to do so. Your comfort should always come first.
Will my hair change color after the treatment?
If you select the Signature Coloured Herbal Treatment, please note that it may affect both dyed hair and white hair. The treatment contains naturally derived colouring components from the herbs, which can deposit colour onto the hair.
The resulting colour is created by the combination of herbs used in the treatment rather than a conventional synthetic hair dye. The final colour and its vibrancy may vary from person to person depending on factors such as your natural hair colour, existing dyed colour, hair type and hair pigmentation.
For customers with previously dyed hair, the herbal treatment may therefore alter the existing colour. White hairs may also take on a different colour intensity compared with the surrounding darker hair, resulting in a natural variation in the overall colour.
If you have recently dyed your hair or have concerns about how the treatment may affect your existing colour, we recommend speaking with our team before your treatment.
If you do not want your hair color to change we recommend trying out colorless herbal treatment or our dead sea mud mineral scalp detox mask
Can I go swimming after the treatment?
It is not recommended to go swimming after your treatment as the chlorine in swimming pools will make your hair become very dry.
My hair feels dry after herbal treatment, what aftercare should I do?
Some customer may experience dry hair ends depending on individual hair conditions, for customer with dry hair ends we recommend you may add on our treatment spa to your hair ends to steam with your treatment on your next visit with us. For at home aftercare, definitely look into our Purity Repair Hair Conditioner as well as regular hair mask with our treatment mask during your shower. Just before finish blowing dry your hair you can consider to apply our damaged hair rebuilder to finish off the best protection for your hair ends.
Can I dye, perm, and rebond my hair before/after herbal treatment?
Yes, you may colour or perform chemical treatments on your hair. However, we recommend waiting at least 3 weeks after your Bee Choo herbal treatment before undergoing any colouring, perming, rebonding or other chemical hair treatments.
Our herbal treatment leaves herbal elements on the hair and scalp for a period of time, so performing chemical treatments too soon may affect how well subsequent chemical products work and how they interact with your hair.
Please also note that the results of any subsequent colouring or chemical treatment may vary depending on the quality and type of treatment performed, as well as how your individual hair type responds to and absorbs the treatment.
For the best results, we recommend allowing at least 3 weeks between your Bee Choo herbal treatment and any subsequent chemical hair treatment.
I have got more questions
If you have any questions or need further assistance, feel free to get in touch with us. You can email us at sayhello@beechoo.com, send us a message through Facebook Messenger via our Bee Choo Origin Facebook page, or call or WhatsApp us for assistance.
Our team will be happy to assist you with your enquiries and provide further information about our treatments and services.
Package-Related Questions
Must I buy a package to enjoy your service?
Absolutely not! You do not need to purchase a package to enjoy our services. All our treatments are available on an à la carte basis, so you can simply pay for each treatment as and when you visit.
In fact, we recommend trying our treatment for a few sessions first before deciding whether a package is right for you. This gives you the opportunity to experience the treatment and see how your hair and scalp respond before making any commitment.
Before your treatment begins, our team will advise you of the applicable treatment and price. Payment will only be collected after you have agreed to the quoted price, so there is no obligation to proceed if you are not comfortable with the rate.
You can also refer to our published rates on our website for more information.
What are the benefits of signing for a package then?
One of the key benefits of purchasing a package is that your treatment rate is locked in at the price applicable at the time of purchase. This means you can continue to enjoy the same treatment rate even if your hair becomes longer in the months following your package purchase.
For example, if your hair is shorter when you purchase the package but becomes significantly longer six months later, your treatment price remains locked at your package rate, subject to the package terms.
Package holders also enjoy additional benefits, such as complimentary treatment sessions on top of their purchased sessions, giving you greater value when you commit to a regular treatment routine.
To help us verify and identify the package holder when you visit our outlets, we will require a headshot photograph to be recorded together with your package details. This helps ensure that your package and its benefits can only be used by the registered package holder.
What if I am unsure about signing up for a package?
There is no need to make an immediate decision. You are always welcome to take your time to consider whether a package is suitable for you. We encourage you to proceed with a package only when you are comfortable and confident with your decision.
Our treatment packages are valid for 365 days, giving you ample time to use your sessions. If you require additional time, you may request a one-time extension of 180 days before the package expires, subject to the applicable terms and conditions.
Before purchasing a package, please take the time to read through all the terms and conditions carefully and ensure that you fully understand and agree to them before signing up.
There is no pressure to purchase a package — you can always continue enjoying our treatments on an à la carte basis.
Can the treatment package be shared?
Our treatment packages are non-transferable and non-shareable. Package benefits, including your locked-in treatment rate and complimentary sessions, are intended exclusively for the registered package holder, who is identified by the headshot registered with the package.
However, if you would like another individual to use the credit from one session of your package, you may authorise this in advance by contacting us via WhatsApp. Alternatively, the package holder may be present at the outlet to request that one session credit be used for another individual.
Please note that authorising another individual to use a session credit does not transfer the package or its benefits to that person. Their treatment will be charged according to the à la carte treatment price published on our website at the time of the transaction. If the à la carte price is higher than the value of the package session being used, the difference will need to be topped up by the individual.
We apologise that package benefits such as locked-in rates, complimentary sessions and other package privileges cannot be extended or transferred to à la carte customers. These benefits remain exclusive to the registered package holder.
I can’t finish my package in time!
Every package comes with a one-time 180-day extension, requested before expiry at any of our main outlets, no documents needed. If you need more time after that, options range from a documentless 30-day final redemption window to a documented extension of up to a further 180 days, depending on how much extra time you need and what supporting documents you can provide.
As this depends on your specific package and situation, please reach out to us via WhatsApp, email or call and our team will guide you through the options available.
Does the treatment package expire?
Yes, all our treatment packages are valid for 365 days from the date of purchase and come with an extension period. Once the validity and extension period have ended, the package will expire.
You can check your package expiry date on your receipt, redemption SMS, or one-time WhatsApp package reminder. Alternatively, you may contact us to check the validity of your package.
For our latest package promotion, please visit our Promotion Page.
Do you send reminders for package expiry?
Starting from March 2025, we will be sending a one-time reminder for package expiry six months after the package purchase.
Please kindly take note of the validity period at the time of signing up for your package. You will also receive:
A package purchase SMS on the day of purchase
A redemption SMS and receipt for every visit
You may refer to the SMS or the bottom of your receipt to check your remaining sessions and validity date.
To ensure you receive these notifications, please make sure your mobile number is updated. Our package reminders will be sent via WhatsApp, and we apologize that if a customer does not have WhatsApp or has blocked marketing messages, we will not be able to deliver the reminder.
Is your package refundable?
If you have not yet utilized your package and is within 5 days from your date of sign up, you may choose to refund it under our cooling period policy, however administrative charges will apply. After the cooling period or upon utilizing the package we apologies the package is not refundable as per our terms and conditions for the package.
E-commerce Shopping Questions
What are the benefits shopping online?
You can shop 24/7 at the comfort of your own home or straight from your mobile and we will deliver with the next 3-5 working days with our courier partner! There is no longer the need the carry the heavy shopping bags home!
Can I purchase your products online?
We deliver to Singapore addresses. Simply visit our products page, add your preferred products to the cart, and proceed to checkout to complete your purchase.
Delivery is free for orders above $80. For orders below $80, a $6 delivery fee applies.
How do I use the free shipping coupon?
If you choose to leave a product review during checkout, your personal review link will be sent to the email address you provided once your order has been completed.
After you submit your review, you will receive another email containing your personal coupon code.
For your next order, simply enter this coupon code in the Coupon section during checkout to enjoy FREE SHIPPING, even if your order total is below $80!
Do you ship worldwide?
Unfortunately, we do not ship overseas. Delivery service is available within Singapore only.
General Questions
What other program do I have to follow besides the treatment?
It is recommended that you should also:
- Have a balanced diet with healthy amount of proteins, cut down on oily food and spicy food
- Have sufficient rest and have a regular sleep cycle
- Try to have proper stress management
All these factors can lead to hair loss. For more acute hair loss condition, you may seek Chinese physician to assist in controlling your hormonal imbalance that causes hair loss and at the same time try our herbal treatment to see a faster result.
I do not have hair loss problem, can I benefit from the treatment?
Even if you do not have hair loss or oily scalp problem, our treatment can also help cover grey hair(if any), stimulate new hair growth and maintain healthy scalp condition, remove excess sebum, and improve overall scalp condition which helps improve hair quality. It is extremely important to start scalp maintenance in hair loss prevention!
Before the herbal treatment, can I apply cream or hair serum at the hair ends?
Yes. Before the herbal treatment, we will apply olive oil at the hair ends to soften and protect the hair during the steaming process, thus applying serum or cream does not affect the herbal treatment. We also highly encourage adding on treatment spa cream for your hair ends during your treatment, you will enjoy soft and silky hair ends after the steaming process.
Is this herbal treatment same as henna coloring?
Our treatment is created by mixing the extracts from Chinese herbs as well as natural plant extracts which shown to have great benefits for scalp and hair conditions. The result of that is a highly nutritious combination which is also effective in removing excess sebum which clogs the hair pores which affect hair growth. After balancing the pH and the oil secretion of the scalp, the scalp will be in the best condition to produce strong and healthy hair.
Whereas for henna treatment, it is traditionally used for hair or hand dying effect.
Can I colour (chemical) my hair after the treatment?
Yes you may, however it is not highly recommended as chemical hair dye contains many different synthetic additives which is toxic for the scalp. We advise you to refrain from any coloring, perming, rebonding or performing any chemical process to your hair for at least 3 weeks.
Can I do treatment after my perm?
Yes, you are certainly able to have a treatment on your permed hair. However, it is important to note that we cannot predict the exact effects the steaming process and treatment may have on your perm. To ensure the best possible outcome, we recommend considering an additional treatment spa add-on for your hair ends and you can opt for our staff not to apply the herbal cream to your hair ends. This will help to keep your ends soft and smooth while still benefiting from the treatment for your scalp.It is important to note that if you choose a colored treatment, the hair ends may not be colored if the treatment is not applied to them.
Do I need to wash my hair before the herbal treatment?
Even though our herbal treatment is targeted to remove oil and dirt on the scalp. We will recommend for you to visit us without styling gel, wax or clay as it might affect the efficiency of the treatment. You may request for us to pre wash your hair for you before herbal treatment.*Additional charges applies*
Is your treatment suitable for G6PD deficiency customers?
We advise customer with any medical conditions to first clear with their doctors prior to any external treatments applied. You may also opt for an patch test with our store staff to check for any acute or delayed reactions of allergies to any ingredients in our herbal paste.
Do Bee Choo Origin main outlets provide hair cutting services?
Unfortunately, we do not provide hair cutting service at our salon.