Shipping Policy
Beechoo.com by Origin Herbal Hair Treatment Pte Ltd
Thank you for choosing Bee Choo Origin for your hair care needs. Please review our shipping policy to understand how we handle orders and deliveries. By placing an order, you agree to the following terms and conditions:
1. Stock Availability
We strive to maintain accurate stock information on our website. However, in rare cases of discrepancies, we may be unable to fulfill all items in your order at the time of purchase. Available products will be fulfilled, and we will contact you regarding any backordered items, offering the option to await restocking or receive a refund.
2. Shipping Costs
Shipping Fees
Shipping fees are calculated based on your order’s weight, dimensions, and destination. The exact fee will be displayed at checkout.
Free Local Shipping
Enjoy free local shipping for orders over $80 to accepted addresses (excluding hotel addresses). This discount is automatically applied at checkout.
Standard Shipping Fee
Orders below $80 will incur a flat shipping fee of $3.50 per order.
Local Pick-Up at HQ – Free
Pick-up from our HQ (Kaki Bukit Place) is available by appointment only.
Please contact our customer service team before visiting, and we will inform you when your order is ready along with the available collection times.
Note: Pickup is not available at our retail outlets, as they operate independently from our online store.
Shipping to Hotel Addresses – Subject to Prior Approval
- All hotel deliveries must receive prior approval from us before checkout.
- Orders must include a valid room number and local contact number in order for us to process a waybill.
- Customers are responsible for informing the hotel reception in advance to expect the delivery.
- Deliveries can only be arranged to the hotel reception (not directly to the room).
- We are unable to guarantee the exact delivery day unless a same-day or next-day delivery is specially arranged, which will incur additional courier charges.
- Orders placed without prior approval or missing the required details will be cancelled and subject to a 5% administrative fee.
- Please note that delivery timing may not align with travel schedules.
3. Packaging
Orders are packed in standard shipping carton boxes, which may differ from the packaging at our outlet stores.
4. Shipping Locations
Within Singapore Only
We currently ship only to addresses within Singapore.
Shipping to Hotel Addresses
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All hotel deliveries must receive prior approval from us before checkout.
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Orders must include a valid room number and local contact number in order to process a waybill.
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Orders placed without prior approval or missing these details will be cancelled and subject to a 5% administrative fee.
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Please note that delivery timing may not align with travel schedules.
International Orders
We do not ship internationally at this time. Orders placed for international addresses will be cancelled and refunded, subject to a 5% administrative fee.
5. Delivery Terms
Order Dispatch
Orders are processed and dispatched within 2–7 business days (excluding weekends and public holidays) upon receipt of full payment.
Courier Handling & Delivery Control
Once your order is packed, it is handed over to our third-party courier partner for delivery. Please note that we do not control how deliveries are carried out, including whether the courier contacts customers prior to delivery.
Transit Time (Domestic)
Local deliveries typically take 2–7 business days. While we strive for timely delivery, we are not responsible for delays caused by incorrect shipping details (such as missing mobile number, postal code, or incomplete hotel details).
Urgent / Same-Day Deliveries
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Same-day delivery may be arranged for urgent orders, subject to courier availability and destination.
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Additional charges may apply, and a quote will be provided based on courier rates.
Change of Delivery Address
Address changes can be made before dispatch. Once dispatched, any changes must be arranged directly with the courier.
Failed Delivery Attempts
If the courier is unable to complete the delivery, the parcel will be returned to us. You may request:
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Redelivery for a fee of $3.50, or
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Self-collection from our HQ at Kaki Bukit Place.
Delayed Deliveries
If your delivery exceeds the expected time frame, please reach out to us and we’ll assist in checking the delivery status.
Tracking Notifications
Tracking details will be provided once your order has been dispatched.
If your tracking shows the courier as [SENDING], it means your order will be fulfilled by our in-house delivery team. In this case, we will send your delivery details directly to you via WhatsApp.
Third-Party Couriers & PDPA Compliance
We engage third-party courier services to fulfill deliveries. To do so, we are required to share your name, contact number, and delivery address with our logistics partners. This information is used solely for delivery purposes and is handled in accordance with the Personal Data Protection Act (PDPA) of Singapore.
By placing an order with us, you consent to this data disclosure for delivery purposes.
6. Damaged or Lost Parcels
Please inspect your parcel upon delivery.
Damaged Items
If items are damaged, or if the parcel is not received despite the status showing as “delivered,” report the issue within 24 hours.
Investigation Process
Refunds or replacements will be processed after an investigation by the courier.
Courier Requirements
Proof of delivery must be requested within 24 hours of the “delivered” status for courier investigations.
7. Duties & Taxes
Goods and Services Tax (GST) is included in the prices displayed on our website.
8. Order Cancellations
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Order Cancellations: Cancellations are accepted before dispatch and are subject to a 5% administrative fee. Once an order has been dispatched, cancellations or refunds are not allowed.
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Returns & Exchanges: If a product is found to be defective, we are able to offer an exchange or a return with refund, provided the item is returned in its sealed and original condition within 14 days from date of purchase.
9. Customer Support
For inquiries, please contact us at sayhello@beechoo.com or WhatsApp us at 98446989.