Shipping Policy at Beechoo.com by Origin Herbal Hair Treatment Pte Ltd

Thank you for choosing Bee Choo Origin for your hair loss product needs. Please read the following shipping policy to understand how we handle your orders and deliveries.

1. Stock Availability

We strive to maintain accurate stock counts on our website. However, in the event of a discrepancy, we may not be able to fulfill all items in your order at the time of purchase. We will fulfill the available products and contact you regarding any backordered items, offering the option to await restocking or process a refund.

2. Shipping Costs

Shipping costs are calculated based on the weight, dimensions, and destination of your order. The shipping fee is displayed during checkout and will be collected with your purchase. Orders above $80 are eligible for free local shipping to accepted addresses, automatically applied at checkout. Orders below $80 incur a $6 shipping fee per order.

3. Packaging

We provide standard shipping packaging, which may differ from our outlet stores.

4. Location

Currently, we only ship to addresses within Singapore.

5. Delivery Terms

  • Transit Time Domestically: Domestic shipments typically take 2 – 7 business days. While we strive for timely delivery, we are not liable for delays caused by incorrect shipping details provided by the customer. After three failed delivery attempts, parcels are returned to us.

  • Dispatch Time: Orders are usually dispatched within 2-7 business days (excluding weekends and public holidays) upon full payment.

  • Change Of Delivery Address: Address changes can be accommodated before dispatch. After dispatch, changes must be managed directly with the delivery partners.

  • Delivery Time Exceeded: If delivery time exceeds the forecasted duration, please contact us for assistance.

  • Tracking Notifications: Once dispatched, customers receive tracking information to monitor their shipment’s progress.

6. Parcels Damaged or Lost In Transit

Please inspect your parcel upon delivery. Damaged items should be reported within 48 hours. We process refunds or replacements for damaged or lost parcels after investigation by the courier.

7. Duties & Taxes

Goods Service Tax is applied to the price of goods displayed on our website.

8. Cancellations

Cancellations are accepted before dispatch with a 5% administrative fee. Once dispatched, cancellations/refunds are not accepted.

9. Failed Deliveries

After three unsuccessful delivery attempts, parcels are returned to us. Customers can opt for redelivery at an additional fee or request for self collection at our headquarters located in Kaki Bukit Place.

10. Customer Service

For any inquiries, please email us at sayhello@beechoo.com.