Shipping-Policy

Origin Herbal Hair Treatment Pte Ltd is the operator of https://beechoo.com. By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1) Stock availability

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2) Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be calculated and collected with the purchase as shown on the cart out screen. This price will be the final price for shipping cost to the customer. Purchases above $80 dollars are eligible for free local shipping to accepted addresses and it will be automatically applied at cart. Delivery below $80 dollars will be at $6 dollars per order.

3) Packaging

We only provided our standard shipping packaging; packaging may be different from our outlet stores.

4) Location

At current moment, we are only shipping to Singapore addresses.

4) Returns / Exchanges

4.1 Return or Refund Due To Change Of Mind

Origin Herbal Hair Treatment Pte Ltd do not accept any returns to us for refund due to hygiene and personal safety reasons even if the seal is intact.

4.2 Exchange

Origin Herbal Hair Treatment Pte Ltd do not accept any exchanges to the products once the order has been processed.

5) Delivery Terms

5.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 – 7 business days. We shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. We shall not be held responsible for failure or delay to deliver your order if you have supplied us with incorrect shipping details. We are unable to process with any order cancellation or refunds should you not be able to receive your order in time. If after 3 delivery attempts by our courier partners and they are unable to deliver successfully to the recipient, the parcel will be considered as a failed delivery and the parcel will be returned to us.

5.2 Dispatch Time

Orders are usually dispatched within 2-7 business days (exclude weekends or public holidays) of full payment of order

Our warehouse operates on Monday – Friday during standard business hours, except on public holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

5.3 Change Of Delivery Address / Addresses not accepted for delivery

For change of delivery address requests, we are only able to change the address at any time before the order has been dispatched. Change of address after dispatch will require to contact the delivery partners directly and may not be processed in time.

There may be some locations that delivery partners do not accept for delivery in this case we will contact you for an alternative delivery location, if that is not possible to arrange we will cancel and refund your order.

5.4 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can raise the issue with the delivery partners and call for an investigation.

5.5 Tracking Notifications

Upon dispatch, customers’s account will be updated to reflect the parcel’s tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider. Once the order is dispatched, we are unable to expedite it as it will now be dependent on the delivery courier.

6) Parcels Damaged or Lost In Transit

You agree to inspect the product for any obvious faults, defects or damage before you sign for delivery. If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. You need to keep receipt of the delivered product as reference in case of future communication with us. You agree to exercise care during the opening of your parcel to ensure the items inside is not damaged, and if you found any damaged items within the parcel such damage should be reported to us within 48 hours of receiving your parcel/items. We will deemed that the products have been duly delivered to you with no issue if there are no such reports within 48 hours from the date of delivery. All risk in the product is passed to the customer upon successful delivery, we are not liable for the loss or destruction of the product.

6.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

6.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier completes investigation and deemed the parcel lost.

6.3 Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

7) Duties & Taxes

7.1 Goods Service Tax

Goods Service tax has already been applied to the price of the goods as displayed on the website.

8) Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, we apologise we do not accept any cancellations/refunds request on the orders.

 

9) Failed Deliveries

If after 3 delivery attempts by our courier partners and they are unable to deliver successfully to the recipient, the parcel will be considered as a failed delivery and the parcel will be returned to us.  We will contact the customer with regards to the failed delivery and customer can either choose to redeliver the parcel at the cost of the new shipping fee (we apologise we are unable to use any coupon for this redelivery) or customer may also opt to collect the parcel at one of our main outlets islandwide without any charges.

10) Customer service

For all customer service enquiries, please email us at sayhello@beechoo.com